Privacy Policy

Effective Date: August 4, 2025
Last Updated: August 4, 2025

  1. Introduction
    Welcome to CiteCube (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LLM Citation Tracker service at citecube.com and app.citecube.com (the “Service”).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

  1. Information We Collect
    Information You Provide to Us
    We collect information you provide directly to us when you:

Register for an account
Create or manage projects
Submit queries for analysis
Subscribe to our services
Contact us for support

This information may include:

Account Information: Name, email address, username, password
Profile Information: Company name, industry, role
Payment Information: Billing address, payment method details (processed securely through our payment processor)
Project Data: Keywords, domains, brand names, and queries you analyze
Communication Data: Messages, support tickets, and feedback
Information Automatically Collected
When you access our Service, we automatically collect certain information, including:

Log Data: IP address, browser type, operating system, access times, pages viewed
Device Information: Device type, unique device identifiers
Usage Data: Features used, actions taken, analysis patterns
Cookies and Similar Technologies: Session cookies, preference cookies, authentication tokens
Information from Third-Party Services
We may receive information about you from third-party services:

reCAPTCHA: Google reCAPTCHA v2 for security verification
Payment Processors: Transaction and subscription status information
API Services: Usage metrics from our integrated services (OpenAI, Perplexity)

  1. How We Use Your Information
    We use the information we collect to:
    Provide and Maintain Our Service
    Create and manage your account
    Process and complete transactions
    Provide customer support
    Send administrative information
    Improve and Develop Our Service
    Understand usage patterns and preferences
    Develop new features and functionality
    Conduct research and analysis
    Troubleshoot and fix issues
    Ensure Security and Prevent Fraud
    Monitor for suspicious activity
    Verify user identity
    Enforce our terms of service
    Protect against malicious activity
    Communicate with You
    Send service-related announcements
    Respond to inquiries and support requests
    Provide updates about new features (with your consent)
    Send marketing communications (with your consent)
  2. How We Share Your Information
    We do not sell, trade, or rent your personal information. We may share your information in the following situations:
    Service Providers
    We share information with third-party vendors who perform services on our behalf:

Cloud hosting providers (DigitalOcean)
Payment processors
Email service providers
Analytics providers
Security services (Google reCAPTCHA)
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
With Your Consent
We may share your information with your explicit consent or at your direction.

  1. Data Security
    We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure password hashing with salt
Regular security assessments and updates
Access controls and authentication
Secure development practices
Regular backups with encryption

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Data Retention
    We retain your personal information for as long as necessary to:

Provide you with the Service
Comply with legal obligations
Resolve disputes
Enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.

  1. Your Rights and Choices
    Depending on your location, you may have the following rights:
    Access and Portability
    You can access and download your data through your account dashboard.
    Correction
    You can update your account information at any time.
    Deletion
    You can request deletion of your account and associated data.
    Opt-Out
    You can opt-out of:

Marketing communications
Certain data collection through cookie settings
Sharing of information for certain purposes
Do Not Track
We do not currently respond to Do Not Track signals.

  1. International Data Transfers
    Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.
  2. Children’s Privacy
    Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
  3. California Privacy Rights
    If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information we collect, use, and disclose
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination

  1. European Privacy Rights
    If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

Right to access your personal data
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Right to withdraw consent

  1. Third-Party Links and Services
    Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
  2. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Updating the “Last Updated” date
Sending you an email notification (for material changes)

  1. Contact Us
    If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

CiteCube
Email: info@citecube.com

For data protection inquiries in the EEA, you may also contact our Data Protection Officer at: info@citecube.com

  1. Legal Basis for Processing (EEA)
    If you are in the EEA, our legal bases for processing your personal information include:

Contract: Processing necessary to perform our contract with you
Legitimate Interests: Processing necessary for our legitimate business interests
Consent: Where you have given us explicit consent
Legal Obligations: Processing necessary to comply with legal requirements

By using CiteCube, you acknowledge that you have read and understood this Privacy Policy.